Course: IT Assistant
E-Zone HRM Limited has announced a contractual recruitment for two IT Assistant positions to be based at the NTP Headquarters in Dhaka, with an application deadline of 27 April 2025. Each successful candidate will receive a monthly gross salary of BDT 102,602 and will report to the Programme Manager under an immediate contract start date. The vacancies are open only to Bangladeshi nationals up to 55 years of age, and applicants must hold at least a bachelor’s degree in Computer Science, Information Technology, or a related field. Candidates with a master’s degree or professional certifications such as CCNA, CompTIA A+, Microsoft Certified, or ITIL will be preferred. The role requires between one and three years of experience in IT support, system administration, or comparable positions, with practical skills in network troubleshooting, hardware and software installation, and routine system maintenance. Familiarity with Windows and Linux operating systems, database management, cybersecurity best practices, and cloud computing is expected. Experience working within Public Health Programs is an advantage and will be considered during shortlisting. E-Zone HRM Limited, a management consulting group, is providing recruitment outsourcing services under a formal agreement with a United Nations agency. The organization emphasizes a multicultural, zero-tolerance policy on sexual exploitation, abuse, harassment, and discrimination, and all selected candidates will face rigorous reference and background checks. Applications must be submitted online via the specified URL, and only shortlisted candidates will be contacted; phone inquiries are not allowed. The appointment is contractual and taxable, with employment terms and confidentiality maintained throughout the process. Interested applicants should review the full terms of reference and apply promptly through the E-Zone jobs portal linked in the announcement.Lesson
Topic: IT Assistant Vacancy at E-Zone HRM Limited (NTP Headquarters, Dhaka)
Learning Outcomes
- Identify the core eligibility criteria for the IT Assistant role (education, age, experience).
- Summarize the primary technical responsibilities and preferred competencies.
- Explain the contractual terms, compensation, and reporting structure.
- Locate the official application channel and understand the shortlisting process.
- Appreciate ethical and compliance expectations tied to UN-associated recruitment.
Conceptual Explanation
The IT Assistant position offered by E-Zone HRM Limited is a contractual, technical-support role embedded within a public-health related programme at the NTP Head Quarter in Dhaka. Candidates must possess a bachelor’s degree in Computer Science, IT, or related disciplines and one to three years of applicable experience. The role focuses on network troubleshooting, hardware and software installation, operating system administration for Windows and Linux, basic database tasks, and cybersecurity best practices. Familiarity with cloud services, IT infrastructure, and helpdesk workflows is important for daily operations. The employer has tied this hiring to a United Nations agency through an outsourcing agreement, which imposes rigorous background checks and a strict code of conduct. Compensation is specified as BDT 102,602 per month (taxable) and the contract is immediate and time-bound. Preference is given to candidates with additional certifications (CCNA, CompTIA A+, Microsoft, ITIL) and to those with prior experience in public health programmes. The application is restricted to Bangladeshi nationals and emphasizes nondiscrimination during selection.
Bilingual (EN → বাংলা)
| English | বাংলা |
|---|---|
| IT Assistant | আইটি সহকারী |
| Application Deadline | আবেদনের শেষ তারিখ |
| Contractual | চুক্তিভিত্তিক |
| Salary (Monthly) | মাসিক বেতন |
| Network Troubleshooting | নেটওয়ার্ক সমাধানকরণ |
| Background Check | পটভূমি যাচাই |
Important Notes
- Vacancies: 2; Duty Station: NTP Head Quarter, Dhaka; Only Bangladeshi nationals may apply.
- Age limit: at most 55 years; Experience required: 1–3 years in IT support or similar roles.
- Salary: BDT 102,602 per month (taxable); Employment status: contractual; Start date: immediate.
- Preferred qualifications include a master’s degree, CCNA, CompTIA A+, Microsoft, or ITIL certifications.
- Working experience within Public Health Programmes will receive preference during selection.
- Applications must be submitted via the official URL; no phone inquiries; strict confidentiality is maintained.
Exercises → True / False / Fill in the Blanks / MCQ / Matching / Descriptive / Creative
True / False
- The IT Assistant role at E-Zone HRM Limited is a permanent, salaried position. (T/F)
- Candidates with experience in Public Health Programs are given preference. (T/F)
- Applicants of any nationality can apply for this vacancy. (T/F)
- The monthly compensation is BDT 102,602 and is taxable. (T/F)
- Professional certifications like CCNA and ITIL are mandatory. (T/F)
Answer
- False — the role is contractual, not permanent.
- True — working experience in Public Health Programs is preferred.
- False — the position is open to Bangladeshi nationals only.
- True — the stated monthly pay is BDT 102,602 (taxable).
- False — certifications are advantageous but not mandatory.
Fill in the Blanks
- The application deadline is __________ (DD MMM YYYY).
- Number of vacancies: __________.
- Required minimum experience: __________ years.
- Duty station: __________.
- Apply URL: __________.
Answer
- 27 Apr 2025
- 2
- 1 to 3 years
- NTP Head Quarter, Dhaka
- https://ezjobsbd.com/job/182
Multiple Choice Questions (MCQ)
- Which operating systems are explicitly mentioned as required knowledge?
- A. macOS and Android
- B. Windows and Linux
- C. iOS and Windows
- D. UNIX and Solaris
- Who will the IT Assistant report to?
- A. HR Manager
- B. Programme Manager
- C. Chief Technology Officer
- D. Finance Director
- What advantage is specifically noted in the job posting?
- A. Free housing
- B. Working experience in Public Health Program
- C. Company car
- D. Remote-only work
Answer
- B. Windows and Linux
- B. Programme Manager
- B. Working experience in Public Health Program
Matching
Match the item in Column A with the correct item in Column B.
| Column A | Column B |
|---|---|
| A. Salary | 1. NTP Head Quarter, Dhaka |
| B. Duty Station | 2. BDT 102,602/month |
| C. Reporting to | 3. Programme Manager |
| D. Application URL | 4. https://ezjobsbd.com/job/182 |
Answer
- A → 2
- B → 1
- C → 3
- D → 4
Descriptive
Question: Briefly describe why certifications like CCNA or ITIL might be advantageous for an IT Assistant working in a UN-associated public health programme. (4–6 sentences)
Answer
Certifications such as CCNA and ITIL demonstrate standardized knowledge and practical skills in networking and IT service management, respectively. CCNA proves a candidate’s ability to design, implement, and troubleshoot network systems, which is essential for maintaining reliable communications and data flow in a public health programme. ITIL certifies proficiency in structured IT service delivery, incident management, and continuous improvement — all critical for ensuring uptime and consistent support. In a UN-associated environment where accountability and documented procedures matter, these certifications strengthen credibility during audits and reference checks. They also enable faster onboarding and reduce the need for basic training, allowing the assistant to contribute more quickly to programme objectives.
Creative
Task: Draft a concise two-sentence application pitch (cover-line) for an IT Assistant applying to this role, emphasizing one technical strength and one relevant programme preference.
Answer
I am an IT support professional with two years’ experience in Windows/Linux administration and proven skills in network troubleshooting and helpdesk resolution. My prior work supporting a public health initiative equips me to deliver reliable, compliance-focused IT services at the NTP Head Quarter, contributing immediately to programme continuity and data integrity.
Activities
- Review the full job ToR at the provided URL and extract three measurable achievements you could include in an application.
- Prepare a two-page CV tailored to the role highlighting Linux/Windows administration, network troubleshooting, and any public health experience.
Vocabulary
- ToR — Terms of Reference
- Helpdesk — frontline technical support system
- ITIL — Information Technology Infrastructure Library
- CCNA — Cisco Certified Network Associate
Homework
- Visit https://ezjobsbd.com/job/182 and capture the full job description for reference.
- List five examples of incidents you resolved in previous roles and map them to ITIL incident categories.
Practice Task
Set up a small lab (physical or virtual) demonstrating a Windows client and a Linux server connected through a network switch. Document one troubleshooting session where you resolve a connectivity issue and produce a short incident report (200–300 words).